States commitment to the customer and dedicated customer service team to provide prompt support to the customers.
Statex has 4 service centers in India with highly qualified technical specialists and well trained in installing the instruments as specified and the customers are educated to operate the instrument properly.
Statex customer support operates 24 x 7 and having a regional service center in Maharashtra, Gujarat, Madhya Pradesh and Delhi.
Once the instrument reached the customer’s place, we will send our service technician to install it. After installation, the service technician will run a series of tests to make sure the instrument is fully operational. Statex also provides full technical detail for commissioning in a text document.
States provides online service support to the customer for installation of software due to any computer operating system failure; any software modification and updating immediately; online instrument function monitoring to locate the each problem in the instrument and correction. To identify the spares needed for field service. It will be time and cost effective, no need for the visit of service engineer.
Statex team provides a telephonic technical support for the customers. Statex team will educate the operator to diagnose the minor problem in the instrument to rectify the same they will identify the spares needed to be brought by the service engineer for servicing the instrument. To clarify all the technical doubts regarding instruments, testing procedure, calibration and test result comparison etc.
Statex has a strong service team to attend field service to solve the problem. Maintenance is the preventive part of field service such as replacing wear parts and performing inspections. Regular inspections of machinery and devices help to minimize breakdowns and operational downtime.
An annual maintenance contract (AMC) is an agreement for repair and maintenance of instruments at customer place. Quality output from any instruments depends on the instrument’s performance. To get consistent performance, maintenance is a key factor by Annual Maintenance Contracts.
The spare parts from Statex is available all the time, that is kept in an inventory and supply as early as. Genuine spare parts from Statex ensure that all spare components interact smoothly.